Returns and Refunds
Returns and refunds:
If so ever you want to return the whole merchandise after you received, there will be separate return policy applies, you agree that:
You will send back fully insured and will be responsible to file claim if the item arrives back further damaged.
The refund will be given for the price of the item (not including the return shipping)
You are responsible for paying the shipping back of the item and email us the tracking # after you ship back the item.
If the item is wrong or broken and you do not a want replacement- it will still be considered buyers remorse and return shipping will not be waived.
The return process must be initiated within 30 days from the day of receipt of the order.
We guarantee our items will arrive to you in good working order. We professionally pack all of our items and ship everything fully insured. If an item arrives to you damaged we will replace that item or the damage part at no additional charge. If you receive something damaged please call us so we can replace the part or the item if necessary. Damage must be noted at arrival and reported to us within 30 days of receipt. If you decide you want to return an item for any reason please call us to get the authorization to do so. The return process must be initiated within 30 days from the day of receipt of the order. Once given the return authorization you will be required to pack the item in the original packing and send back fully insured and with a tracking number. Please note you will be responsible for the condition of the item upon its return, if the item arrives back to us damaged you will need to file a damage claim with the carrier you shipped the item with. Refunds will only be given for items returned in good order and complete. Please also note as mentioned above if an item arrives damaged we will send the replacement parts at no charge. Please note, due to the fact that many of the items offered on our website feature hand applied or organic finishes and a variety of other factors like computer screen settings, etc - colors and finishes may vary. The aforementioned return policy will still apply for a return for these reasons. Please note, the recommendation of the sales person is just a recommendation. The final decision needs to be made by the customer and the return policies will still apply in cases of sales person recommendations. Please note: every individual has different expectations and opinions of quality and color, however please note that all of our policies still apply in all cases. Please note all returns must be sent back in the original boxes and in re-sellable condition. If an item is was used, it may not be returned. An inspection will be made for all returns prior to the refund approval. Refunds may take up to 2 weeks to process pending the inspection and approval of the return.